Frequently Asked Questions

Everything you need to know about shopping with Authenticated.

How do I know my items are genuine?

Every piece at Authenticated undergoes a rigorous multi-point inspection by our team of expert brand specialists to ensure 100% authenticity before it is listed.

What is your return policy?

We offer a 14-day return window for all items. Products must be returned in their original condition with all security tags and packaging intact.

How long does shipping take?

Standard shipping typically takes 3-5 business days domestically. Express shipping options are available at checkout for next-day delivery.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Klarna and Afterpay.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.